Contact Us:
If you have any questions with your order or about Tiddy Diddy Wipes, please contact us at:
1-866-368-8571 - 9 am to 5 pm CT Monday thru Friday.
Order Process:
Orders received over the weekend and on holidays are processed the next business day.
Please allow up to 20 days for the processing of your order. If you need your item sooner than
20 days, please click the "Rush My Order" button at the left hand side of this page or on each
shopping page, choose from among the pricing options. The cost of rushing your order to the top
of our production schedule AND overnight shipping are included with this fee. Sorry but
"Custom Orders" can not be combined with the "Rush My Order" option.
Gift Orders:
We do offer drop shipping for gift purchases. Please notate that the shipping address is different
than the billing address for your gift purchase durring the "Check Out" process of your order. If you desire a "Gift Card" to accompany your gift order, may we suggest adding on the Gift Wrap Option, (also available at each case ordering page) or the link above, to your purchase - a gift card is included. Please, be sure to notate what you want your card to say!
Custom Orders:
Don't see a material choice that you want? We can customize your order to match your nursery
theme or any material of your choosing. Just call our toll free number: 1-866-368-8571 when
placing a custom order!
Sales Tax Charges:
Residents of Texas will be charged 8.25%
Returns/Exchanges:
Sorry, custom orders are not subject to our refund policy. Gift wrapping purchaes are not subject to our refund policy except, if we inadvertantly make a mistake with your color choice, otherwise no refund will be given.
We will gladly refund/exchange your item, within 17 days of your item being shipped to you,
provided that it is returned unused and in perfect resellable condition. Return the item securely
wrapped and by trackable, insurable means along with our Return Item Form.You will be
charged shipping to send the new item back to you. Shipping and handling on returned or
exchanged merchandise is not refundable. You will promptly receive a refund (credit to your
charge card) upon our receipt of the returned items if you do not wish to exchange that item.
If you received your Tiddy Diddy Wipe Case as a gift and would like to exchange it for a different
style (Gift items received are not subject to our full refund policy. Only exchanges will be made
to the recipient. Full refunds to the original purchaser only!), please return the item unused and
in perfect condition securely wrapped and by trackable, insurable means along with our
Return Item Form. Gift orders must have been made within the previous 10 weeks at the
time of the return (you can submit an email or our contact form to inquire if your gift item meets
or exceeds the time lapse criteria instead of inquiring with the original purchaser. We know that
returning gifts received is a delicate thing to handle!) Please include the sender's name who you
received your gift from in the space provided on the form. You will be charged shipping to send
the new item back to you. Shipping and handling on returned or exchanged merchandise is not
refundable.
Wholesale Inquiries:
Wholesale inquiries, contact us at: 1-866-368-8571 for more information.
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